The front of house crew is the restaurant’s face, and they play a significant part in deciding the quality of a customer experience. Exceptional cuisine is one thing, but good service can linger in a customer’s mind, bringing them back and encouraging repeat business.
Front of house workers in restaurants, bars, and gastropubs offer a consistent and high-quality customer experience. They organise reservations, greet visitors, show them to tables, and answer any customer concerns or complaints.
Front of house managers and supervisors are also in charge of supervising teams of employees, which includes activities such as rostering and performance evaluations.
Front of House Staff Responsibilities:
- Take and confirm walk-in, phone, and internet reservations.
- On arrival, greet all visitors cheerfully and lead them to their assigned table.
- Responding to customer problems in a timely and empathetic manner.
- Accept and notify the appropriate workers about food and beverage requests.
- Pay close attention to food allergies, dietary restrictions, and preferences.
- During peak moments, assist colleagues and employees by taking orders, serving meals, and cleaning tables.
- Always maintain a neat and tidy front-of-house appearance
Working in a restaurant necessitates good communication and collaboration across many responsibilities. As a result, the ability to operate as a team is crucial. Uncooperative employees may damage the client experience and, ultimately, the profitability of business. Working front of house needs charisma and diplomacy. The job requires regular face-to-face interaction with consumers, who are not always pleasant. Ability to multitask, money management experience, dealing with customer complains is necessary skills.
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