Hotel receptionist

The hotel receptionist is the initial point of contact for all hotel guests. They are in charge of ensuring a smooth check-in process for visitors as well as delivering an overview of the hotel’s primary features and services.

Furthermore, hotel receptionists collect reservations and manage guestroom allocation over the phone and by email.

Main responsibilities:

• Checking in visitors, assigning rooms, and handing out keys.
• Accepting reservations and cancellations via the phone, email, or in person, and recording the information on a computer.
• Addressing inquiries regarding hotel amenities, nearby transportation, points of interest, and entertainment.
• Handling specific requests like room service, cab bookings, and wake-up calls.
• Managing visitor complaints and difficulties in a timely and professional manner.
• Working with housekeeping to ensure that rooms are ready for check-in.

Although formal qualifications are not required, a solid general education is advantageous. It is advantageous to have strong IT abilities, as well as knowledge of other languages. Applicants for the post of Hotel Receptionist, on the other hand, must be enthusiastic. Also social, with a natural desire to serve others, and with pleasant, helpful demeanours.

It is necessary to have outstanding communication skills and a decent phone manner, as well as the ability to remain calm under pressure and multitask.

The number of hotels is rapidly increasing, creating several career opportunities. After a year as a Hotel Receptionist, you may be promoted to Supervisor.

The workplace is clean, and the job is not physically demanding. Your daily responsibilities will vary, and you will undoubtedly encounter a variety of intriguing people.

You will collaborate closely with other departments to ensure that all visitor demands are fulfilled, if not surpassed. So, if you love connecting with a wide range of individuals, you may put your creative abilities to use and have a significant influence on the overall operation of your hotel. Then being a Hotel Receptionist appears to be an excellent choice for you!