A Concierge is a specialist who serves as the initial point of contact between a guest and a company. They respond to enquiries, handle phone calls, and manage travel arrangements, they try to ensure that every visitor feels welcome while upholding business culture at all times.
A great Concierge has a good attitude, takes the initiative, and is inventive in order to meet the demands of visitors. They also have good interpersonal skills, such as compassion and sensitivity, which allows visitors to feel at ease during their stay.
Responsibilities:
- Make guests and visitors feel welcome and cared to by greeting them pleasantly.
- Respond to phone and email queries from potential visitors in a timely and courteous way.
- Assist with the planning of on-site events such as business fairs and corporate meetings.
- In a pleasant and friendly manner, handle crucial inquiries and manage client expectations.
- Make restaurant and activity suggestions, and help visitors arrange transportation and excursions.
The competent concierge worker has a confident demeanour, enjoys interacting with customers, and has a thorough understanding of local companies, travel options, and entertainment areas. Also deliver high-quality assistance to all clients and appreciate the value of exceptional customer service.
gttpuk.org 