Passengers in airports are assisted by airport information assistants. You would provide correct flight and timetable information to travellers at the airport. You would give them detailed instructions so they could navigate in the airport. You’d provide details on travel arrangements to people, particularly passengers who may be anxious or irritated after a long travel or delays. You might be able to get work in an airport on a temporary or seasonal basis before being granted a permanent career.
Responsibilities:
- Provide flight details.
- Guide passengers through the airport.
- Respond to telephone and website inquiries.
- Use the loudspeaker system to make announcements.
- Manage complaints.
Customer service skills, tolerance and the skill to remain cool in stressful circumstances, ability to operate efficiently with others, the willingness to accept criticism and perform effectively under pressure are all necessary.
The majority of your work would be focused on the customer service counter in the main terminal, where you would be a member of a small department. You might advance to the position of supervisor, manager, or flight dispatcher after accumulating experience.
gttpuk.org 